Terms of use

Border Pharmacy Inc. is a licensed pharmacy in British Columbia. Our pharmacy manager is Chidi Nwoagwugwu. Our licensing details, the College's contact information and how to raise a concern about our service are on our Regulatory information page.

• You must be 19 or older to create an account and place orders. A parent or guardian may add a child or other dependant to their account and order on their behalf.
• The information you give us must be accurate and kept up to date. Our pharmacists rely on it to dispense safely.
• You are responsible for keeping your password private and for everything done through your account. Tell us right away if you think someone else has used it.
• If you add another person to your account, you confirm that you are authorised to give us their information and to order on their behalf.
• We may suspend or close an account that is used in breach of these terms or where we believe there is a risk to someone's safety.

Articles, product pages and tools such as the BMI calculator and coverage estimator are general information. They are not medical advice and do not replace a consultation with your doctor, nurse practitioner or pharmacist. Do not start, stop or change a medication because of something you read here.

If you have a medical emergency, call 9-1-1. For non-emergency health advice in British Columbia you can call 8-1-1 (HealthLink BC) at any time.

Prescription medications are dispensed only against a valid prescription from a practitioner authorised to prescribe in Canada. We may contact the prescriber to confirm a prescription, and we record dispensing in PharmaNet, the provincial prescription network, as British Columbia law requires.

A pharmacist reviews every order before it is dispensed. The pharmacist may decline to fill an order, limit the quantity, offer an interchangeable (generic) product, or ask you for more information where this is needed for your safety or required by law. We will contact you if we cannot fill your order as placed.

For every new or refill prescription, a pharmacist offers a consultation in person or by telephone. A pharmacist is also available by telephone during pharmacy hours for questions about prescription and non-prescription medications.

Federal law limits what a pharmacy may say to the public about a prescription drug to its name, price and quantity. Product pages for prescription medications are limited to that information. Speak with a pharmacist or your prescriber for advice on whether a medication is right for you.

Placing an order is an offer to buy. We accept the order when our pharmacy team has reviewed it and dispensed or prepared it for shipping. Until then we may decline it, and we will tell you if we do.

Prices are in Canadian dollars. Applicable taxes and the shipping fee are shown at checkout before you place your order. Prices can change without notice, but a change does not affect an order we have already accepted. If a product is listed at a clearly incorrect price, we will contact you before filling the order and you may cancel it.

When online payment is available, a hold is placed on your card at checkout and the payment is taken when our pharmacists process the order. When online payment is not available, we will contact you to arrange payment before the order ships. PharmaCare or private insurance coverage, where we can apply it, may lower the amount you pay; you are responsible for any balance.

We currently only ship inside British Columbia. Orders are prepared and shipped from our Vancouver pharmacy. Delivery options, their cost and their estimated delivery times are shown at checkout; the estimated delivery time for the option you choose is the supply date for your order. Details, including cold-chain packaging, are on our Shipping Information page.

Ownership of and risk in the products pass to you on delivery to the shipping address you gave. Please check your order when it arrives and contact us about any problem within the time set out in our returns policy.

Our Returns, cancellations and refunds policy explains when an order can be cancelled, what can and cannot be returned, and how refunds are paid. Dispensed prescription medications cannot be returned once they have left the pharmacy. That policy forms part of these terms and does not limit your rights under the Business Practices and Consumer Protection Act (British Columbia).

This website does not currently use an automated or artificial intelligence (AI) assistant. Questions about your order or your medications are answered by our pharmacy team by phone or email. If we add an automated assistant in the future, we will update these terms before it goes live.

You agree not to:

• use the site for any unlawful purpose;
• give false information to obtain a medication;
• use another person's account or prescription without authority;
• try to access other users' information or our systems without permission;
• copy, scrape or republish content from the site other than for your personal use; or
• interfere with the operation or security of the site.

The site and its content (text, images, logos, software and design) belong to Border Pharmacy Inc. or its licensors and are protected by copyright and trademark law. You may view, print and download content for your personal, non-commercial use. Any other use needs our written permission.

The site may link to websites and services we do not operate, such as carrier tracking pages, payment processors and health resources. We are not responsible for their content or practices, and their own terms and privacy policies apply when you use them.

We provide pharmacy services with the care and skill required of a licensed pharmacy in British Columbia. The website itself is provided as is: we do not promise that it will always be available, free of errors or free of viruses, and we may change or withdraw parts of it at any time.

To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the website. Nothing in these terms limits or excludes liability that cannot be limited under the law, including liability for death or personal injury caused by our negligence, and nothing in them takes away your rights as a consumer under the Business Practices and Consumer Protection Act.

We may update these terms from time to time. The effective date at the top shows when they last changed. An order is governed by the terms in force when it was placed.

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute is subject to the courts of British Columbia.

Questions about these terms or about an order: