Returns, cancellations and refunds

You can cancel an order at no charge at any time before our pharmacists have dispensed it. Call us at +1 877-393-9265 or email [email protected] with your order number as soon as possible. If the order has not been dispensed, we cancel it, release any hold on your card and refund any payment in full to the original payment method within 15 days.

Once an order has been dispensed or shipped it can no longer be cancelled, and the rest of this policy applies.

Prescription medications cannot be returned or exchanged once they have been dispensed and shipped, even if the package is unopened. Pharmacists in British Columbia cannot return a dispensed medication to stock, because its storage and handling after it left the pharmacy cannot be verified. The only exception is a problem on our side, covered in section 4.

If a medication does not match your prescription or looks different from what you expected, do not take it. Contact us first.

Unopened non-prescription products in their original sealed packaging can be returned within 14 days of delivery. Contact us first for return instructions; please do not ship anything back before we confirm. Once we receive and check the product, we refund its price to the original payment method within 15 days. Return postage is your responsibility unless the return is because of our error.

We cannot accept returns of products that have been opened, products that need refrigeration, or products damaged after delivery.

If an item arrives damaged, is not what you ordered, or is missing from your parcel, tell us within 14 days of delivery. A photo of the item and its packaging helps. We will send a replacement or refund the item and its shipping at no cost to you, and we will tell you whether to return the item or dispose of it (see section 7).

Every order is tracked. If your parcel has not arrived within the estimated delivery time shown at checkout, contact us and we will trace it with the carrier. If the order is not delivered within 30 days after the delivery date given at checkout, you may cancel it and receive a full refund, including shipping, within 15 days.

If tracking shows the parcel as delivered but you did not receive it, contact us as soon as possible so we can open a claim with the carrier.

• Refunds go to the original payment method.
• A refund of a card hold shows as the hold being released, usually within 5 to 10 business days depending on your bank.
• If you paid by another method arranged with the pharmacy, we refund by that method.
• Refunds include the taxes paid on the refunded item. Shipping is refunded when the return is because of our error, when a cancellation is covered by law, or when an order was not delivered.

Never flush medications or put them in household garbage. Under the BC Medications Return Program you can bring expired or unwanted medications, including ones bought elsewhere, to any community pharmacy in British Columbia, including ours, for safe disposal at no charge.

Online orders are distance sales contracts under the Business Practices and Consumer Protection Act. Among other rights, you may cancel a distance sales contract if we did not give you the required information before the sale, if you did not receive a copy of the contract (your order confirmation) within 15 days, or if the goods were not delivered within 30 days of the supply date. A supplier must refund within 15 days of a valid cancellation. Consumer Protection BC can tell you more about these rights. This policy adds to them and does not replace them.

For a cancellation, return or refund, contact us with your order number: