Pharmacy licensing and regulatory information
Border Pharmacy Inc. is a community pharmacy licensed by the College of Pharmacists of British Columbia. This page gathers the information the College requires pharmacies to make public and explains how to raise a concern about our service.
1. Our pharmacy
- Legal name
- Border Pharmacy Inc.
- Physical location
- 3401 E Hastings St, Vancouver, BC V5K 2A5, Canada
- Telephone
- +1 877-393-9265
- [email protected]
- Pharmacy hours
- Monday to Friday, 9:30 AM to 5:30 PM
- Pharmacy manager
- Chidi Nwoagwugwu
- Pharmacy licence
- 41238
Online orders are reviewed, prepared and shipped from this pharmacy by the same pharmacist team that serves walk-in patients. We currently only ship inside British Columbia.
2. Speaking with a pharmacist
For every new or refill prescription, a pharmacist offers a consultation in person or by telephone. A pharmacist is also available by telephone during pharmacy hours for questions about prescription and non-prescription medications, including help choosing a non-prescription product. Call +1 877-393-9265.
We do not use an automated or artificial intelligence (AI) assistant on this website. Your questions are answered by our pharmacy team.
3. Information about prescription drugs on this site
Federal law (the Food and Drug Regulations, section C.01.044) limits what a pharmacy may say to the public about a prescription drug to its brand name, proper or common name, price and quantity. Product pages for prescription medications are limited to that information and to the details the College requires with a price, such as the manufacturer, dosage form and strength. These products are only available by prescription. For advice on whether a medication is right for you, speak with a pharmacist or your prescriber.
4. Raising a concern about our service
Start with us. Contact the pharmacy manager by phone or email; we aim to respond within one business day and to resolve concerns directly.
Border Pharmacy Inc., attention Chidi Nwoagwugwu, pharmacy manager3401 E Hastings St, Vancouver, BC V5K 2A5, Canada
Email: [email protected]
Phone: +1 877-393-9265
Clients, prospective clients and members of the public may also report pharmacy practice issues to the College of Pharmacists of British Columbia, which regulates pharmacies and pharmacy professionals in the province:
College of Pharmacists of British Columbia200-1765 West 8th Avenue, Vancouver, BC V6J 5C6
Phone: 604-733-2440 or 1-800-663-1940 (toll free)
Website: bcpharmacists.org
The College's process for concerns and complaints is described at bcpharmacists.org/complaints.
5. Privacy concerns
Questions or complaints about how we handle your personal information go to our Privacy Officer, whose contact details are in our Privacy Policy. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
6. Laws and regulators that apply to our services
- Pharmacy practice: the Health Professions and Occupations Act and the Pharmacy Operations and Drug Scheduling Act (British Columbia) and the bylaws of the College of Pharmacists of British Columbia.
- Drugs and their advertising: the Food and Drugs Act and Food and Drug Regulations (Canada), administered by Health Canada.
- Online sales: the Business Practices and Consumer Protection Act (British Columbia), administered by Consumer Protection BC.
- Personal information: the Personal Information Protection Act (British Columbia) and the Personal Information Protection and Electronic Documents Act (Canada).
- Email marketing: Canada's anti-spam legislation.